Claiming a Top Price Promise

If you see your item advertised for a higher price within 7 days of placing your order with O2 Recycle we could check it out and match it for you.

Please complete the form giving details of your order number and the URL of the page showing the higher offer.

Once submitted we will check it's a like-for-like offer and will contact you by email letting you know the progress of your Top Price Promise. You will usually hear from us within 24 hours of submitting your Top Price Promise claim.

Before you complete remember:

  1. It's got to be based on a fully working item.
  2. The payment method must be the same. (i.e.vouchers or other payment methods not valid)
  3. It needs to be within 7 days of when you submitted your order on O2 Recycle.
  4. You can claim a price match even if you have already sent your order in.
  5. Please read the full terms and conditions at the bottom of this page.

Order Details

Price match phone


For in store price matches we require proof of the price we are matching. This should be emailed to When emailing proof, please include your order number in your email subject.


Top Price Promise Terms for O2 Recycle

  • The Top Price Promise offer (the "Offer") is available to those customers who register to recycle any device with O2 Recycle. In these terms, "you", "your" shall mean an O2 Recycle customer.
  • In these terms, "we", "us", or "O2 Recycle" shall mean Telefonica UK Limited and "Redeem" shall mean Redeem Plc.
  • Subject to these terms, we will match the published cash price for the same device on the UK site against a list of recognised recyclers, if within 7 days of you choosing to recycle with us, such Advertised Price is better than the quote given to you by us we will match the Advertised Price of the recognised recycler.
  • Our "Recognised Recyclers" include:
    • Mazuma mobile
    • Envirofone
    • Vodafone Buy back
    • EE Recycle
    • Carphone Warehouse
  • Offer excludes any promotional affiliate prices or network locked prices offered and only price offered on above "Recognised Recyclers" will be accepted.
  • The Offer is limited to 2 claims per customer. Proof of the Advertised Price which is acceptable to us is required and will be verified by us.
  • To check your eligibility for the Offer, you need to visit and complete the form containing details of your original order with O2 Recycle and the Advertised Price of the recognised recycler. You will also need to enter the full URL of the page on which Advertised Price from the recognised recycler is quoted. Alternatively, you can notify Redeem by telephone on 0345 505 0202 and provide the same details.
  • If the recognised recycler made the offer in retail or using an offline process we require you to send in confirmation of the advertised offer to
  • If you are eligible for the Offer, Redeem will endeavour where possible to apply the price match to your original order when it is received and processed. If the recycle has already occurred and you have already been paid, Redeem will make a payment to you for the difference between the O2 Recycle price and the Advertised Price.
  • Payment for successful claims will be made to you in the same method that you have requested payment for your recycle with O2 Recycle.
  • Only the cash value offer from O2 Recycle may be matched, orders where the payment method is Amazon giftcards do not qualify and cannot be matched with any other recognised recycler.
  • The Offer is only valid for comparisons on the cash price offered for the same device, in the same condition. Devices that are in a damaged condition shall not be accepted.
  • Incorrect Advertised Prices quoted on other recognised recycler sites shall not be considered for the Offer.
  • This Offer will not apply if you have exercised your right to cancel your order with O2 Recycle.
  • This Offer specifically excludes prices offered by other recognised recyclers which are contingent upon certain conditions (such as spending a certain amount on other goods or collecting tokens in order to qualify for a better price for a device).
  • O2 reserves the right to withdraw this Offer or change these terms and conditions at any time without notice.

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