iOS Devices

The Activation Lock feature on iOS 7 or above locks your Apple device to your iCloud account.

If your phone is on Lost Mode within iCloud, please follow the below steps to remove this:

We will be unable to process any iOS devices which are still linked to an iCloud account.

Step 1

Sign into your iCloud account at www.icloud.com/find

Select the device from the Find My iPhone device list by clicking All Devices

The device will appear as “Lost Mode” in the top left corner. Click on lost mode.

Select ‘Stop Lost Mode’

Your device should now appear as below and you can continue from step 4 of the activation unlock instructions here