Place your order
Then add your item(s) to your basket. And go to the checkout to place your order.
Get everything ready
Delete any personal data from your device*. Remove your sim or memory card.
To ensure you get the best price for your item(s) read our t&cs to check you have included everything.
(If you send us any sim or memory cards by mistake, we can’t send them back. We’ll destroy them.) *See our full terms and conditions.
Send it to us
Package it along with your order summary and take it to the Post Office. For high value items we recommend sending by registered post.
Find out more information about how to send your items to us.
Get paid
Once we process your items we’ll pay the money into your account or send you a cheque within 5 working days.
Remember, O2 do not take a penny from this process and all items are carefully reused or recycled to help protect our environment. We simply want you to get a good price for your phone and any money that O2 makes in resale is donated to Think Big, O2’s initiative to turn around the lives of Young People in the UK.
What is Think Big?
Setting up a local football team. Painting a community centre. Running a campaign to educate young people about knife crime. Young people are full of great ideas. They’re full of energy and enthusiasm. But they need help to turn it all into action. Training. Support. Money. Think Big is our programme to challenge young people to make positive changes in their community. If they’ve got a great idea, we’ll help them get going. We’ll give them support, training and funding to make it work. To find out more visit www.o2.co.uk/thinkbig